Privacy Policy

1. Information We Collect

A. Information You Provide Directly

We collect the following types of information directly from users:

• Full name, email address, contact number
• Educational qualifications and academic interests
• Professional details for B2B services
• Uploaded resumes, portfolios, or GitHub links
• User-generated content such as feedback, comments, and project notes
• Communication records including emails and chat transcripts
• Preferences for specific courses or services
• Billing and transactional details for paid services

B. Automatically Collected Information

Using cookies, analytics tools, and server logs, we automatically collect:

• IP address, browser type, operating system
• Device identifiers and geographic location (approximate)
• Page views, session times, and referral URLs
• Behaviour on site: clicks, scrolls, interactions
• Error logs and performance data

C. Third-Party Sources

We may also collect information from:

• Social media platforms (if you sign in via Google, LinkedIn, etc.)
• Payment gateways (transaction IDs, payment confirmation)
• Analytics tools like Google Analytics, Meta Pixel
• Affiliate partners or service collaborators

2. How We Use Your Information

For EdTech Services

• To create and manage your learning account
• Track course progress, certifications, and portfolios
• Enable interactive features such as forums, reviews, and peer learning
• Recommend courses based on past behaviour or preferences
• Provide personalized coaching or resume feedback
• Communicate class updates, exam reminders, and support notifications

For Software & Corporate Services

• Scope out, execute, and manage client projects
• Customize web development or SEO strategy per client goals
• Set up client dashboards and portals for live monitoring
• Issue invoices, contracts, and completion reports
• Maintain CRM data to ensure smooth service delivery
• Improve service offerings using feedback analytics

Marketing & Communication

• Send newsletters, offers, and event invitations
• Notify you of relevant new services or changes
• Conduct surveys, polls, and market research
• Retargeting via Google/Facebook/LinkedIn (with opt-out options)

3. Data Sharing & Disclosure

We maintain strict data sharing protocols. Your data may be shared only:

• With trusted vendors: Hosting, payment processors, marketing platforms
• Within our ecosystem: For service integration and support
• With law enforcement: If legally required
• With freelancers or partners: To deliver project work, under strict NDAs

We enforce data security clauses in every third-party contract. Our partners must comply with standards such as GDPR, CCPA, or India's PDP Bill.

4. Cookies & Tracking Technologies

Cookies are small data files stored on your device to improve user experience. We use:

• Essential cookies: For login sessions and navigation
• Analytical cookies: To understand how users interact with the site
• Advertising cookies: To deliver personalized ads and content

You can control cookies via browser settings. We honour "Do Not Track" signals and provide opt-out options for ad cookies.

5. Data Security

We implement a multi-layered security approach:

• SSL encryption across all data transmissions
• Firewall protection on all backend servers
• Multi-factor authentication for admin access
• Role-based access controls
• Regular penetration testing and security audits

Despite these measures, no system is completely immune. Users are encouraged to use strong passwords and monitor their accounts regularly.

6. Data Retention

We retain data based on usage type:

• Student Accounts: For 5 years post last activity
• Client Project Data: For 7 years for audit, dispute resolution
• Marketing Lists: Until user unsubscribes
• Transactional Records: As required by financial regulations

You may request data deletion anytime via email.

7. Your Rights

You may:

• Access your stored data at any time
• Correct any inaccuracies or update profile info
• Request deletion or data export
• Opt-out of marketing communications
• Request restriction on certain types of processing

We honour rights as per your jurisdiction, including GDPR, CCPA, and India's PDP Bill once enacted.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal data from minors. If you believe a child has shared data with us, contact us immediately for removal.

9. International Users

For users accessing from outside India:

• Your data may be stored or processed in India or other countries where our vendors operate
• We take steps to ensure appropriate safeguards are in place (e.g., SCCs, DPA agreements)

10. Business Transfers

If CSEdge is involved in a merger, acquisition, or asset sale, your data may be transferred. You will be notified before any such change becomes effective.

11. Updates to This Policy

We may update this policy periodically. Major changes will be communicated via email or a site-wide banner. We encourage you to review this page regularly.

Last updated on 02/05/2025.

12. Contact Information

If you have any questions or requests regarding this policy or your data:

Email:
Business Enquiries: services@csedge.co
Learning Support: learning@csedge.co